Delivery Policy

Shipping Information:

We offer shipping within the Netherlands and to select international destinations. Orders are processed within 1-2 business days from the date of purchase. Please allow 3-5 business days for delivery within the Netherlands. For international orders, delivery times may vary based on the destination.

Shipping Costs:

Shipping costs are calculated at checkout based on the delivery address and the weight of the package. Free shipping is available for orders above €50 within the Netherlands.

Delivery Partners:

We work with reliable shipping partners such as Post NL and DHL to ensure the safe and timely delivery of your order. For international orders, we use trusted carriers such as DHL and UPS to provide efficient and secure shipping options.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this tracking number to monitor the status and location of your package.

International Shipping:

For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient.


Accepted Payment Methods:

iDeal with iDeal, you can securely and directly settle the outstanding amount for your order.

ApplePay is a secure and convenient way to make payments using your iPhone, iPad, Apple Watch, or Mac. Your card details are never shared with merchants, enhancing security, and transactions are authenticated with Touch ID, Face ID, or your device passcode for added peace of mind. 

Credit Card opting for payment via credit card involves selecting your preferred type of credit or debit card. You’ll then input your card number, expiration date, CID/CVC code (usually found on the back of your card), and possibly an additional password. If you return items, the refunded amount will be credited back to your credit card within six weeks.

Pay Later with Klarna offers the option to pay for your order at a later time, within a maximum period of 30 days. Klarna manages the entire pay-later process for Chellamare. You’ll receive a digital invoice from Klarna to settle the purchased product(s). Klarna conducts data checks to approve your payment request and upholds strict privacy policies, as described in its privacy statement. In case your payment request isn’t authorized, you can use an alternative payment method. For more information, visit Klarna’s consumer section on their website.

PayPal offers a secure payment method by linking your bank account or credit card. It protects your credit card details with advanced security and fraud prevention systems. Additionally, PayPal does not disclose your financial information to My Jewellery.

Bancontact for our Belgian customers, we offer this payment method, allowing you to securely and promptly settle the outstanding amount for your order.

Giropay designed for our German customers, Giropay enables you to securely and directly pay the outstanding amount for your order.

Chellamare giftcard during checkout, in the payment section, choose “Gift Card” as your payment method. Enter the unique gift card number and click on apply.

Discount codes:

In your shopping cart, you’ll find the designated field marked ‘Enter discount code.’ Once you’ve entered your code, simply click ‘Apply discount.’ The discount will be automatically applied to all items in your order, excluding sale items, ongoing deals, and our Chellamare gift card. Remember, we can’t apply discounts afterward, and only one code works per order. If our items are already on special offer and you’ve got a code, keep it safe! You can use it once the current deal ends, as long as the code’s still valid. That means more chances to shop with savings!

Secure Transactions:

Your payment information is secure and encrypted to ensure a safe transaction process. We do not store any credit card details on our servers to maintain your privacy and security.

Payment Currency:

All prices on our website are listed in Euros (EUR) and include applicable taxes.

Payment Confirmation:

Upon successful completion of your order, you will receive an order confirmation email with details of your purchase and payment.

Payment Issues or Inquiries:

Should you encounter any payment issues or have payment-related inquiries, please contact our customer service team at for assistance.

Need assistance?

We are here to help! Contact us at for questions related to delivery and payments.