Terms and Conditions: What You Need to Know

Welcome to Chellamare! Our Terms and Conditions outline the rules and guidelines for using our website and our jewelry services. Understanding these terms is crucial, as they form a legal agreement between you (the user) and our company when accessing our site or using our services.

Why It Matters:

Legal Agreement: By visiting our website or purchasing our jewelry, you agree to adhere to these Terms and Conditions, creating a legally binding agreement between you and our company.

Rights and Responsibilities: These terms outline the rights, responsibilities, and obligations for both you and us, ensuring a fair and transparent interaction.

Key Areas Covered:

  • User Obligations: Your responsibilities when using our website, ensuring accuracy in provided information, and appropriate conduct.
  • Intellectual Property: Ownership rights, copyrights, trademarks, and usage of our jewelry designs, images, and content.
  • Liability and Disclaimers: Limitations on liabilities and disclaimers regarding the accuracy and availability of our products and services.
  • Privacy and Security: Our commitment to safeguarding your data, privacy policies, and handling of personal information.

Accessing Our Terms and Conditions:

Find our comprehensive Terms and Conditions in the footer section of our website or down below. Review these terms thoroughly before engaging with our services.

Limitation of Liability

While we strive to provide exceptional products and services, it’s important to understand our limitations of liability. By engaging with our website and purchasing our jewelry, you agree to the following terms:

Product Representation: We make every effort to ensure that product descriptions, images, and information provided on our website are accurate and reliable. However, we cannot guarantee absolute accuracy or completeness, and therefore, we do not warrant that the information is always error-free.

Use of Products: Our jewelry is crafted with care and meets high-quality standards. However, we cannot be held responsible for any misuse, mishandling, or improper care of the purchased items after they have been delivered. Any damage caused due to negligence or improper use post-purchase will not be covered under our liability.

Third-Party Links: Our website may contain links to third-party websites or resources for your convenience. However, we do not endorse or take responsibility for the content, accuracy, or availability of these external sites. Any interaction with third-party sites is at your own risk, and we disclaim liability for any damages incurred.

Limitation of Damages: In no event shall [Your Jewelry Brand], its directors, employees, affiliates, or partners be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in any way connected with the use or inability to use our website or products, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or disruptions in internet services.

By using our website or purchasing our jewelry, you agree that the limitations outlined above are reasonable and necessary. These limitations form an integral part of our agreement and are essential to the relationship between you and Chellamare.

Copyright, Trademark, and Intellectual Property Rights

At Chellamare, we take pride in our original designs and creative works. It’s important to understand our policies regarding Copyright, Trademark, and Intellectual Property Rights associated with our jewelry and brand.

Copyright: All content featured on our website, including but not limited to designs, images, photographs, text, logos, graphics, and product descriptions, is protected by copyright laws. These materials are the intellectual property of Chellamare and are protected under copyright laws and international treaties.
Unauthorized reproduction, distribution, or use of our copyrighted materials without explicit permission is strictly prohibited. This includes copying, modifying, distributing, displaying, or creating derivative works based on our designs or content without prior written consent from Chellamare.

Trademark: Chellamare’s name, logo, slogans, and other marks used on our website and jewelry items are trademarks or registered trademarks of our company. These trademarks are protected by applicable trademark laws.

Any use of our trademarks without permission for commercial or promotional purposes is strictly prohibited. This includes but is not limited to using our trademarks in advertisements, marketing materials, or other commercial contexts without explicit authorization.

Respecting Intellectual Property: We highly value intellectual property rights, and we ask our customers and visitors to respect our rights and the rights of other creators. Please refrain from using, reproducing, or modifying any of our copyrighted materials or trademarks without proper authorization.

Report Infringement: If you believe that any content on our website infringes upon your copyright or intellectual property rights, please contact us immediately with detailed information about the alleged infringement. We will investigate the matter promptly and take appropriate action if necessary.

Compliance with Dutch Regulations

As a jewelry brand based in the Netherlands, our Terms and Conditions adhere to Dutch legal standards, ensuring compliance with local regulations, consumer rights, and industry-specific practices within the country.

Modification of Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes made will be effective immediately upon posting the revised terms on our website.

Users are encouraged to review these Terms and Conditions periodically for any updates. Your continued use of our website and services following the posting of changes constitutes your acceptance of the modified terms.

We may notify users of significant changes to these terms through prominent announcements on our website or via email to registered users.

Shipping and delivery

Delivery Policy

Shipping Information: We offer shipping within the Netherlands and to select international destinations. Orders are processed within 1-2 business days from the date of purchase. Please allow 3-5 business days for delivery within the Netherlands. For international orders, delivery times may vary based on the destination.

Shipping Costs: Shipping costs are calculated at checkout based on the delivery address and the weight of the package. Free shipping is available for orders above €50 within the Netherlands.

Delivery Partners: We work with reliable shipping partners such as Post NL and DHL to ensure the safe and timely delivery of your order. For international orders, we use trusted carriers such as DHL and UPS to provide efficient and secure shipping options.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this tracking number to monitor the status and location of your package.

International Shipping: For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient.

Accepted Payment Methods:

iDeal with iDeal, you can securely and directly settle the outstanding amount for your order.

Credit Card opting for payment via credit card involves selecting your preferred type of credit or debit card. You’ll then input your card number, expiration date, CID/CVC code (usually found on the back of your card), and possibly an additional password. If you return items, the refunded amount will be credited back to your credit card within six weeks.

Pay Later with Klarna offers the option to pay for your order at a later time, within a maximum period of 30 days. Klarna manages the entire pay-later process for Chellamare. You’ll receive a digital invoice from Klarna to settle the purchased product(s). Klarna conducts data checks to approve your payment request and upholds strict privacy policies, as described in its privacy statement. In case your payment request isn’t authorized, you can use an alternative payment method. For more information, visit Klarna’s consumer section on their website.

PayPal offers a secure payment method by linking your bank account or credit card. It protects your credit card details with advanced security and fraud prevention systems. Additionally, PayPal does not disclose your financial information to My Jewellery.

Bancontact for our Belgian customers, we offer this payment method, allowing you to securely and promptly settle the outstanding amount for your order.

Giropay designed for our German customers, Giropay enables you to securely and directly pay the outstanding amount for your order.

Chellamare giftcard during checkout, in the payment section, choose “Gift Card” as your payment method. Enter the unique gift card number and click on apply.

Discount codes: In your shopping cart, you’ll find the designated field marked ‘Enter discount code.’ Once you’ve entered your code, simply click ‘Apply discount.’ The discount will be automatically applied to all items in your order, excluding sale items, ongoing deals, and our Chellamare gift card. Remember, we can’t apply discounts afterward, and only one code works per order. If our items are already on special offer and you’ve got a code, keep it safe! You can use it once the current deal ends, as long as the code’s still valid. That means more chances to shop with savings!

Secure Transactions Your payment information is secure and encrypted to ensure a safe transaction process. We do not store any credit card details on our servers to maintain your privacy and security.

Payment Currency: All prices on our website are listed in Euros (EUR) and include applicable taxes.

Payment Confirmation: Upon successful completion of your order, you will receive an order confirmation email with details of your purchase and payment.

Payment Issues or Inquiries: Should you encounter any payment issues or have payment-related inquiries, please contact our customer service team at chellamare@hotmail.com for assistance.

Returns and refunds

Return Policy: At Chellamare, we strive for your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to ensure a smooth and hassle-free experience.

Timeframe for Returns: Our refund and returns policy lasts for 14 days from the date of purchase. If 14 days have passed since your purchase, regrettably, we cannot offer you a full refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Please keep the return receipt safe until we have fully processed the return.

Non-Returnable Items: Gift cards and items marked as “Sale” are non-returnable.

Refunds Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. If the refund has not been received within this period, please contact us at info@chellamare.com for assistance.
For more information about our refunds we refer to our Refund Policy for specific guidelines.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at chellamare@hotmail.com and return the item to: Chellamare, Noordstraat 31, 5428NR Venhorst, The Netherlands.

For exchanges due to size or a different item, please place a new order and return the original item to us within 14 days of receipt. Note that any previous discounts will not carry over to the new order.

Shipping for Returns: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive returns, as we cannot guarantee receipt without a proof of return.

International Returns: For returns from outside the Netherlands, we refer to our International Returns section for specific guidelines. Any question please contact our customer service team at info@chellamare.com to initiate the return process. 

General Refund Conditions: Eligible items for a refund must be returned within 14 days from the date of purchase. To qualify for a refund, the item must be unused, in its original condition, and returned in the original packaging.

Refund Process: Upon receiving your returned item, we will inspect it for compliance with our return conditions. We will send you an e-mail notification acknowledging the receipt of your return and confirm the approval or rejection of your refund.

Approved Refunds: If your return is approved, a credit will be automatically applied to your credit card or original method of payment within 14 days. Should you not receive your refund within this period, please contact us at info@chellamare.com for assistance.

Damaged Item Refunds: In the unfortunate event that you receive a damaged item, please reach out to us within 48 hours of receiving the package. Kindly provide detailed photographs of the damaged item and packaging, along with your order number, to info@chellamare.com. Our team will guide you through the necessary steps to address the issue promptly, either by arranging a return, replacement, or issuing a refund.

International Refunds: For international returns, please refer to our International Returns section in our comprehensive return policy for specific guidelines and procedures.

International Returns: At Chellamare, we value our international customers and aim to provide a seamless return process regardless of your location. If you are returning an item from outside the Netherlands, please note the following guidelines:

Return Authorization: Before initiating an international return, kindly contact our customer service team at info@chellamare.com to inform us about the return and receive necessary instructions. Please include your order number and details about the item you wish to return in your email.

Return Shipping Costs: Customers are responsible for covering the shipping costs associated with returning items from international locations. Unfortunately, we are unable to reimburse any shipping fees, customs duties, or taxes incurred during the return process.

Return Packaging: To ensure a successful return, please package the item securely, adhering to our general return conditions. This includes ensuring the item is unused, in its original condition, and packed securely to prevent damage during transit.

Customs Declarations: When shipping back a return internationally, it’s essential to accurately complete any required customs declarations or documentation. Failure to do so may result in delays or additional charges upon receipt of the returned item.

Tracking and Insurance: For added security and peace of mind, we strongly recommend using a trackable shipping service or purchasing shipping insurance for the returned item. This will enable you to monitor the return shipment and protect against any loss or damage in transit.

Processing Time: Please note that the processing time for international returns may vary due to factors such as shipping duration and customs clearance. Once we receive the returned item, we will promptly inspect it and notify you regarding the status of your refund or exchange.

Privacy and Cookies

At Chellamare (“Chellamare”, “Chellamare.com”, “we”, “us”, “ours”) , we are committed to protecting and respecting your privacy (“you”, “yours”). This Policy outlines how we collect, use, and protect your personal information when you use our website or engage with our jewelry services.

The following information is provided by Chellamare to reassure our visitors and enable them to be fully informed about these guidelines. By visiting Chellamare.com, you acknowledge and accept the guidelines and practices as described in this Privacy and Cookie Policy and our Terms and Conditions.

Information We Collect

We collect and process different types of information when you interact with our website:

Personal Information: When you make a purchase, register an account, subscribe to our newsletter, or participate in promotions, we may collect personal information such as your name, email address, shipping address, and payment details.
Usage Information: We automatically collect information about how you interact with our website, including your IP address, device information, browsing actions, and patterns. This data helps us improve our website and provide a better user experience.

Use of Information

We use the information collected for the following purposes:

  • To process and fulfill your orders, including order confirmation, shipping, and delivery.
  • To communicate with you regarding your orders, account information, or customer service inquiries.
  • To send you marketing communications, updates, and promotional offers if you have subscribed to our newsletter. You can opt-out of these communications at any time.
  • To improve our website, products, and services based on your browsing preferences and behavior.


Our website uses cookies and similar technologies to enhance your browsing experience and collect information. Cookies are small text files stored on your device that help us analyze website traffic, remember your preferences, and provide personalized content.

Third-Party Links and Services

Our website may contain links to third-party websites or services. Please note that these external sites have their privacy policies and practices, which we do not control. We are not responsible for the content or privacy practices of these third-party sites.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information. You can also request the restriction of processing or object to the processing of your data under certain circumstances.

Changes to the Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the updated Policy on our website.


Address: Chellamare – Noordstraat 31, 5428NR Venhorst, Noord-Brabant, The Netherlands.
KVK Number: 67970249
VAT Number: NL233397826B01
E-mail: info@chellamare.com

Need Assistance?

If you have any questions, concerns, or require clarification regarding our Terms and Conditions, please don’t hesitate to contact us at info@chellamare.com. We’re here to assist you and ensure a clear understanding of our guidelines.